Refund Policy
REFUND POLICY
We want you to love your experience with Funny Luza. If something isn’t right with your order, we’re here to help.
🛍️ Eligibility for Refunds
Our refund policy lasts 30 days from the date of delivery. If 30 days have passed, unfortunately, we can’t offer a refund.
To be eligible for a refund:
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The item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
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Proof of purchase or receipt is required.
📦 Non-Refundable Items
Several types of goods are exempt from being returned:
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Gift cards
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Downloadable digital products
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Items marked as “Final Sale”
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at funnyluzastore@gmail.com with photos of the product and packaging.
💵 Refund Process
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
❗ Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company – it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at funnyluzastore@gmail.com.