Terms Of Service
At Funny Luza Store, your satisfaction and trust are our highest priorities. We’re committed to delivering a shopping experience that is transparent, secure, and stress-free. By accessing or placing an order on this website, you agree to the following terms and conditions:
1. Our Commitment to You
We strive to serve you with care, respect, and professionalism. If anything during your shopping experience leaves you unsatisfied, please don’t hesitate to contact us — we’re here to listen and help.
2. Age Requirement
To ensure transparency and security, customers must be 18 years of age or older to use this website and place orders.
3. Products and Descriptions
We offer physical products such as pet toys and accessories. All product information is presented clearly and honestly. If you have any confusion or questions, we’re happy to assist before you make a purchase.
4. Orders and Fulfillment
Every order is handled with care and attention. In the rare case that we are unable to fulfill an order, we will notify you promptly and issue a full refund if payment has already been made.
5. Global Shipping
We proudly offer international shipping and always aim to optimize delivery times and costs. For full details on estimated delivery times and tracking, please refer to our Shipping Policy page.
6. Easy Returns – For Your Peace of Mind
At Funny Luza, your satisfaction means everything to us.
If your product has a manufacturer defect, we offer a hassle-free return or exchange within 30 days of delivery.
To be eligible, the item must be unused, in original condition, and in its original packaging.
Please email us at funnyluzastore@gmail.com with your order number and a clear photo of the issue. Our support team will be happy to assist you.
7. Respect for Content and Brand
We value the creative effort and investment behind our brand. Please do not reuse or reproduce any content, images, or brand materials without our written permission.
8. Continuous Improvement
We may update these Terms of Service as needed to better serve our customers. Any changes will be clearly communicated, and your continued use of our website will be considered as acceptance of the updated terms.
📬 Questions? We’re here to help!
If you have any concerns or need assistance, please email us at funnyluzastore@gmail.com. We're always happy to support you.